Desktop Support Specialist – Franklin Park, IL

Desktop Support Specialist

National Lift Companies (NLC) are a rapidly growing group of Material Handling company across the United States. We are looking to expand our IT department to streamline operations. With the right professionals on board, we will be able to enhance efficiency, improve processes, and support the company’s growth objectives effectively.

Why National Lift Companies?

We are a family-owned business with immense opportunities for growth. NLC is working hard to hire the most talented, team-oriented people and we work even harder to retain them. Our vision is to be the most trusted American Material Handling solutions provider. We provide a competitive salary and bonus structure, amazing benefits, and an awesome team atmosphere. We are looking to add talented professionals who will thrive and contribute to our evolution while aligning with our mission to provide the best customer experience.

What would make us even more successful?

NLC is looking for a Desktop Support Specialist with 1-3 years of experience to join our team. This is a full-time onsite position. As we have several locations throughout the Midwest, this role may require occasional travel within the Chicagoland area, as well as to our locations in Tennessee, Arkansas and New York for onsite troubleshooting of issues and set up of new hardware.

We are already unparalleled in the solutions that we offer to our customers, but we know the other half of our success is acquiring the best employees to deliver those solutions. We are looking for those with the abilities to multi-task, problem-solve, proactively answer the “How-to” questions and work collaboratively with the NLC team. Outstanding listening and communication skills are a must, because it is imperative that our staff get the best service we have to offer.

Individual Responsibilities

• Delighting staff members with quality service IT support
• Committed to providing excellent customer service
• Manage expectations of staff
• Respond to email, phone and chat support requests from staff members, along with onsite visits through in person and remote support
• Resolve customer issues as quickly as possible to minimize downtime

Qualifications

• 1-3 years’ experience providing support to end users and IT infrastructure
• Associate or Bachelor’s degree completed in a computer technology related program or certifications a plus
• Ability to work in both a team environment as well as individually on issues and projects
• A desire to continually learn new technologies and improve their skill set
• Assertiveness in pursuing resolutions to issues
• Must have strong problem solving and organization skills
• Strong verbal, written, telephone and customer service skills
• High attention to detail
• Must be able to manage multiple items at one time with a high sense of urgency
• Experience and familiarity with the following: Microsoft Office Suites (Including Microsoft 365), Microsoft Windows desktop and server systems as well as Active Directory
• Experience with Android and mobile devices a plus
• Basic understanding of networking (TCP/IP, DNS, routing, subnetting, etc.) and remote access technologies (VPN, terminal services, etc.)
• Valid driver’s license and reliable transportation
• Authorization to work in the United States

Our Benefits

• Benefits including health and dental
• 401K Plan with company matching
• Life Insurance
• Disability Coverage through Aflac
• Bonus Opportunities
• Vacation, personal days and floating holidays
• Certification and course reimbursement

If you are passionate about technology and enjoy helping others solve their IT challenges, we encourage you to apply for this exciting opportunity as a Desktop Support Specialist.

Job Type: Full-time

Pay: $50,000.00 – $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Click here to apply